Career at FiLLi
Store Manager
Experience: Minimum 3 to 5 years of experience as OUTLET MANAGER in LEADING CAFÉ / QSR.
• To achieve Budgeted Sales target achievement.
• To lead the team on each shift and ensure the company service standards are upheld.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Present menus to customers and answer questions about dishes and make recommendations.
• Check customers are enjoying their meals and take action to correct any problems.
• Work closely with other team members to ensure excellent service is provided to all customers.
• Maintain SOP Standard.
• Responsible for overall improving of the customer service
• Managing, Motivating & mentoring the Team.
• Reducing Billing Errors & Shrinkage Control.
• Completion of all projects highlighted by Management Team
• Ensuring Team Learnings and Development programs.
• Plan and Implement outlet level Promotions.
• Conducting cleanliness audit for floor, washrooms, shelves, fixtures & products.
• Bringing in improvements in Customer Service by tracking and resolving Customer Grievances.
• Take directions and guidance from area managers.
• Stock service areas with supplies such as tea’s, food, tableware, and linens.
• Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.
• Check the quality of raw materials to ensure that standards and specifications are met.
• Prepare or maintain inventory or production records.
Interested candidates please send your CV to hr@fillicafe.com
Service Crew
Experience: More than 1-year experience in Café/Hotel industry
• Responsible for the service standards of serving customer.
• Clean and prepare condiments.
• To achieve Budgeted Sales target achievement.
• Does not leave the area of work without notifying the cashier/Outlet in charge.
• Perform all side duties established by the outlet in charge.
• They are responsible for Cleanliness of the Outlet at the times or under the supervision of the Supervisor/Manager.
• To be familiar with food and menu terminology.
• The set service standards to be followed while serving the guest.
• To follow the company policies and procedures and all food and beverage standards.
• To offer quality service at all times.
• To operate according to all account policies and procedures of the outlet.
• To ensure orders are thoroughly checked before serving to the guest.
• To up sell food and beverage products.
• To ensure that all departmental employees follow personal hygiene and grooming standards, fire safety rules and health and safety rules.
• To perform all other related duties as requested.
Kitchen Staff
Experience: More than 1-year experience in Café/Hotel industry
• Prepare or serve hot or cold beverages, such as tea, coffee, espresso drinks, blended coffees etc.
• Clean or sanitize work areas, utensils, or equipment.
• Clean service or seating areas.
• Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
• Describe menu items to customers or suggest products that might appeal to them.
• Order, receive, or stock supplies or retail products.
• Provide customers with product details, such as coffee blend or preparation descriptions.
• Adhere to Food Safety/sanitation policies and procedures established by the company.
• Receive and process customer payments.
• Stock customer service stations with paper products or beverage preparation items.
• Take customer orders and convey them to other employees for preparation.
• Take out garbage.
• Demonstrate the use of retail equipment, such as espresso machines.
• Wrap, label, or date food items for sale.
• Set up or restock product displays.
• Follow recipes to ensure food consistency.
• Keep work and dining areas clean, stocked and organized.
• Responsible for the Food & Beverage standards of serving customer.
• Does not leave the area of work without notifying the cashier/Outlet in charge.
• Perform all side duties established by the outlet in charge.
• To be familiar with food and menu terminology.
• To follow the company policies and procedures and all food and beverage standards.
• To ensure orders are thoroughly checked before serving to the guest.
• To perform all other related duties as requested.
Interested candidates please send your CV to hr@fillicafe.com